CA-Plus Inc., A leading reseller of Sage Software products, has an immediate opening for a full-time Sales & Customer Service Associate.

Responsibilities Include:

• Inbound Calls Management
• Customer Service
• Post-sale Client Relationship Management – Preparing Software Invoices (Sage Accpac Order Entry), Follow up with clients in regards to payment method and software delivery.
• Post-sale Process Management including preparing purchase orders, placing orders with suppliers, receiving software and activation codes for the software.
• Scheduling of Service Consultants for customer appointments
• General Sales Support
• Reviewing Inbound sales leads from different sources, entering details in CRM system, and assigning to sales representatives
• Filing/Faxing/Scanning documents
• Scheduling Shipping
• Maintain and update customer data base in CRM and accounting systems.
• General Office duties

The ideal candidate will have:

• One (1) or more years experience in an office environment;
• Direct customer contact;
• Exposure to a sales/customer service environment,
• Knowledge and use of a PC and MS Office Applications;
• Excellent verbal, written communications and strong interpersonal skills; and
• Strong initiative and self-motivation

Resumes may be forwarded in confidence via e-mail in MS Word or PDF format to admin@caplus.com or faxed to 416-364-7322.

Although we appreciate all interest, only those requested for an interview will be contacted.